Privacy Policy

Introduction

Vellum & Craft (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, vellumandcraft.com, interact with us, or make a purchase. By using our Site, you consent to the data practices described in this policy.

Information We Collect

We collect several types of information to provide and improve our services to you.

  • Personal Information You Provide: This includes information you give us when you make a purchase, create an account, subscribe to our newsletter, or contact customer service. Examples are your name, billing and shipping address, email address, phone number, and payment information. We do not store your full credit card details; payment processing is handled by our secure third-party providers.
  • Automatically Collected Information: When you visit our Site, we automatically collect certain information about your device and browsing actions. This may include your IP address, browser type, operating system, referring URLs, pages you viewed, links you clicked, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

How We Use Your Information

We use the collected information for various purposes, including to:

  • Process and fulfill your orders, and manage your account.
  • Communicate with you about your orders, our products, services, and promotional offers (where you have consented).
  • Improve, personalize, and optimize our website and your shopping experience.
  • Analyze how customers use our Site and for marketing analytics.
  • Prevent, detect, and investigate fraud, security breaches, or other prohibited or illegal activities.
  • Comply with applicable legal obligations.

Sharing Your Personal Information

We do not sell your personal information. We may share your information with trusted third-party service providers who perform functions on our behalf under strict confidentiality agreements, such as:

  • Payment processors to complete transactions.
  • Shipping and logistics companies to deliver your orders.
  • Email and marketing service providers to send communications.
  • Analytics providers to help us understand Site usage.

We may also disclose your information if required by law or to protect our rights, property, or safety, or that of others.

International Data Transfers

If you are accessing our Site from outside our home country, please be aware that your information may be transferred to, stored, and processed in countries where our servers or service providers are located. By using our Site, you consent to this transfer.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, correct, update, or delete your data.
  • The right to object to or restrict certain processing.
  • The right to data portability.
  • The right to withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us via our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or legal reasons).

Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our website: vellumandcraft.com.